Locally owned · Fully insured · 50+ five-star reviews
Privacy Policy
Effective date: June 26, 2026
NorthCut Stump Grinding (“NorthCut,” “we,” “us,” or “our”) is a locally owned stump grinding company based in the Twin Cities, Minnesota. We respect your privacy and are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our practices for information collected through our website and when you contact us for a quote or service.
By using our website or submitting a quote request, you agree to the practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us and certain information automatically when you use our website.
Information you provide
When you request a quote, contact us, or communicate with us in any way, we may collect the following.
Your name
Phone number
Email address
Property address
Photos of stumps or property you choose to send
Details about your job, including stump size, site conditions, and preferences
Any other information you include in messages or form submissions
Information collected automatically
When you visit our website, standard web server logs and analytics tools may automatically collect certain technical information, including the following.
IP address and general geographic location
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring website or search terms used to find us
This information is collected in aggregate and is not linked to your identity unless you have also submitted a contact form.
2. How We Use Your Information
We use the information we collect only for legitimate business purposes related to providing stump grinding services. Specifically, we use your information for the following purposes.
To respond to your quote request and communicate about scheduling
To provide the stump grinding services you have requested
To send invoices and process payments
To follow up on completed jobs or outstanding inquiries
To improve our website and customer experience
To comply with applicable laws and regulations
We do not use your information for automated decision-making or profiling.
3. How We Share Your Information
NorthCut does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances.
Service providers
We may share information with trusted third-party service providers who assist us in operating our business, such as scheduling software, invoicing tools, or website hosting. These providers are permitted to use your information only to perform services on our behalf and are required to maintain the confidentiality of your information.
Legal requirements
We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government inquiry. We may also disclose information when we believe disclosure is necessary to protect the rights, property, or safety of NorthCut, our customers, or the public.
Business transfers
In the event that NorthCut is acquired, merged, or substantially all of its assets are transferred, your information may be included as part of that transaction. You will be notified of any such change and any choices you may have regarding your information.
4. Text Messaging and Phone Communication
NorthCut communicates with customers and prospective customers primarily via phone call and text message. By providing your phone number and contacting us, you consent to receiving text messages related to your quote request, job scheduling, and service follow-up.
You may opt out of text communications at any time by replying STOP to any message we send. Standard message and data rates may apply depending on your carrier plan. We do not use automated mass-texting systems. All text communications are sent directly by NorthCut staff.
5. Photos You Share With Us
When you send us photos of your stump or property to facilitate a quote, those photos are used solely for the purpose of assessing and quoting your job. We may retain photos internally for job records.
We may use before-and-after job photos for marketing purposes, such as on our website or social media, only after removing any identifying information. If you would prefer that photos from your job not be used for any marketing purpose, please let us know when you contact us and we will honor that request.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining records of completed jobs, responding to any service-related disputes, and complying with applicable legal and tax obligations.
When your information is no longer needed, we delete or anonymize it in a manner appropriate to the sensitivity of the information.
7. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. These precautions include limiting access to your information to employees and service providers who need it to perform their jobs, and using standard security practices for our digital communications and storage.
No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve functionality and analyze traffic. Cookies are small text files placed on your device when you visit a website.
Most web browsers are set to accept cookies by default. You can configure your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect some functionality of our website. We do not use cookies to track your activity across other websites or to serve targeted advertising.
9. Third-Party Links
Our website may contain links to third-party websites, including Google for reviews or mapping. These third-party sites have their own privacy policies, which we do not control. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any website you visit.
10. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has submitted personal information to us, we will delete that information promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Your Rights Regarding Your Information
You have the right to request access to the personal information we hold about you, to request correction of any inaccurate information, and to request deletion of your information where we are not legally required to retain it. To exercise any of these rights, contact us using the information below.
We will respond to all legitimate requests within a reasonable timeframe. We may need to verify your identity before fulfilling a request.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise your rights regarding your information, or have a concern about how we have handled your data, please contact us.
NorthCut Stump Grinding
Caleb Nyquist, Owner
Phone / Text: (612) 440-7641
Service Area: Twin Cities Metro, Minnesota
Hours: Monday–Saturday, 7AM–7PM
Copyright 2026. NorthCut Stump Grinding. All Rights Reserved.
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